Shipping & Returns

At i.e.moment, we understand the importance of timely and reliable shipping for your precious jewelry purchases. Our Shipping Policy outlines the key details you need to know:

1. Shipping Options and Timeframes

We are committed to providing efficient and secure shipping services to ensure your orders are delivered on time. Here are the details of our shipping options and timeframes:

  • International Shipping Rates: We offer competitive international shipping rates, which will be calculated based on the weight of your order and the destination. You can review the shipping cost during checkout.

  • Shipping Timeframes: Once your order is confirmed, we typically process and ship it within 1-3 business days. International shipping times may vary depending on the destination country/region, usually ranging from 7 to 21 business days after the order has been shipped. Please note that certain circumstances (such as customs inspections) may cause slight delays in transit times.

2. Shipment Tracking

For your convenience and peace of mind, we provide shipment tracking for your orders. You will receive a tracking number that allows you to monitor the progress of your shipment on our website. Please note that tracking information may be limited for certain countries/regions.

3. Customs Duties and Taxes

International orders may be subject to customs duties and taxes in the destination country/region. These charges are the responsibility of the customer, and we recommend checking with the customs authorities of your destination country/region for information on applicable fees and regulations to avoid any unexpected costs.

4. Returns and Refunds

If you encounter any issues or are not satisfied with your order, we offer a flexible return and refund policy. Please refer to our "Returns and Refunds Policy" for detailed information.

We are dedicated to ensuring a smooth and pleasant shopping experience for you. If you have any questions regarding our Shipping Policy or your order, please don't hesitate to reach out to our customer support team. Thank you for choosing us, and we look forward to providing you with exceptional products and service.